Your privacy is important to us. We are committed to protecting your information which will not be shared or otherwise disclosed to any other third party or site. Our site and your transaction is protected by Secure Socket Layer encryption and your details are not retained by or accessible to Foundling. If you choose to become a member of our mailing list, we may occasionally update you on our latest products, and promotions. If you wish to be removed from our member's list, please contact email@example.com
By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.
Postage is $10 Australia wide - or express post is free for orders over $150 AUD. If you return an item for change of mind purposes, the cost of our having posted the item will be deducted from your refund, unless the items that you keep would have otherwise attracted free postage ie. is $150AUD or more.
Please allow up to 10 days depending on the postcode to which the item/s are being sent and note that during sales, public holidays and seasonal events fulfilment and postage can take a little longer.
return to sender RTS: in the event that we have posted your item to the supplied address and the item is returned as non-deliverable or unclaimed (return to sender), foundling will notify you by the supplied email and the item will be kept on hold for 2 weeks. The RTS cost (AUD $10) PLUS the cost of reshipping must be borne by the customer (total AUD$20). If we have not received a reply from you after 10 business days, the item will be returned to inventory and no further claim/refund will be accepted by foundling.
When your online purchase is complete you will receive an email containing your order confirmation and delivery details. We will also provide you with a link that will allow you to track the status of your delivery at any time.
If your order is lost or damaged in transit, please Contact Us within 10 working days of placing your order so that we may assist you. Please note that whilst every effort is made to assist our customers and proof of our having lodged the article is always available, we cannot take responsibility for items lost or misplaced by Australia Post.
Foundling can send your international order to the following countries via Australia Post international e parcel services....Belgium – Canada – China – Croatia – Denmark – Estonia – France – Germany - Hong Kong - Hungary - Ireland – Israel - Japan - Korea, Republic of (South Korea) - Lithuania – Malaysia – Malta – Netherlands - New Zealand – Poland – Portugal – Singapore – Slovenia – Spain – Sweden – UK & the USA. And if you need it super quick, we can also send your parcel via international courier. If your country is not listed in our International Shipping zones at checkout, please Contact Us and we will happily advise you on international delivery costs and timings based on your particular order and postage preference. International customers may return non sale items within the specified period (to reach us no longer than 14 days from having received it). Please note that applicable international postage charges are not refundable. Please note that international shipments may be subject to local duty/customs/taxes which are the sole responsibility of the purchaser.
Whilst we go to lengths to ensure that we maintain the highest quality control over our products, occasionally some things still manage to slip through the cracks. Foundling will accept returns of any faulty or wrongly described merchandise Please notify us immediately of the problem. For any questions about our domestic or international policy, please contact firstname.lastname@example.org.Please be aware it is at the discretion of the company to deem an item faulty.
If you decide what you have bought is not quite right, you are able to return the item within 10 business days from when you received it for a full refund minus any applicable shipping charges we have incurred ($10) or the applicable international charge on your order. Alternatively, if you find that you need a different size or you would prefer a different item, you may return the original item (in unused and saleable condition) and we will exchange for a different size or value item, provided a registered self-addressed, reply paid envelope accompanies the requested exchange (please keep the tracking number as your reference). Any discrepancy in cost will be advised to you via our customer service team. You may also exchange for a Foundling E-Gift Voucher valued at a sum equivalent to your original purchase price, minus any postage costs. Sale items and earrings are not refundable or eligible for exchange - so for clothing, please use our size charts to measure carefully or contact us should you have any questions.
Please contact email@example.com who will authorise your return, provide the relevant address and assist with questions as to how to proceed with an exchange or refund.
Important Notes: Change of mind or size exchanges do not qualify for free return postage and will require you supply a registered, self addressed, reply paid envelope (please keep your tracking number as reference). Owing to health regulations, pierced jewellery can only be returned/refunded if the item/s are faulty or incorrectly described.
We would be happy to help you. Please contact firstname.lastname@example.org. Our opening hours are Monday-Friday 9am-5pm (EST).
We’d say our sizing is pretty typical..but not many of us are typical, so we’ve included a comprehensive size guide on each garment in our collection...simply scroll through the pics to find the key measurements of each style and if you’re still not sure, let us know by contacting us and we’d be happy to help.
If you interested in stocking from the Foundling range, we’d love to hear from you, so please email us and we'd be happy to send you out our latest Lookbook, Wholesale Guide or just have a chat..
You are welcome to use either your credit card or Paypal when you purchase from Foundling's website. Either way, rest assured - you’re using payment platforms constructed and administered by Paypal the world’s most trusted online payment platform or Shopify's (Certified level 1 PCI DSS) compliant gateway – offering the highest security rating for credit card transactions. Our site’s online commerce transactions are fully encrypted and afforded the same buyer protection that Paypal and Shopify offer all global e-commerce transactions. Oh...and we’re not good sharers when it comes to your details..cold calling leaves us cold so we respect your privacy.
We have a small selection of favourite stockists around Australia who love our products as much as we do. If you’d like to find a stockist close to you, please email us and we’ll do our best to track one down.