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FREE EXPRESS shipping for all Australian orders over $150

facts

sizing

We’d say our sizing is pretty typical..but not many of us are typical, so we’ve included a comprehensive size guide on each garment in our collection...simply scroll through the pics to find the key measurements of each style and if you’re still not sure, let us know by contacting us and we’d be happy to help. 

shipping & returns 

delivery

Postage is $10 Australia wide - or express post is free for orders over $150 AUD. Please allow up to 10 days depending on the postcode to which the item/s are being sent and note that, during sales events or seasonal peaks, delivery may take longer than the indicative times above.

return to sender RTS: in the event that an item is returned as non-deliverable or unclaimed (return to sender), foundling will notify you by the supplied email and the item will be kept on hold for 2 weeks. The RTS cost (AUD $10) plus the cost of reshipping must be borne by the customer (total AUD$20). If we have not received a reply from you after 10 business days, the item will be returned to inventory and no further claim / refund will be accepted by foundling. please note if you request your order be left without a signature we cannot take responsibility in the event that your parcel is not received by you.

tracking your order

When your online purchase is complete you will receive an email containing your order confirmation and delivery details. We will also provide you with a link that will allow you to track the status of your delivery at any time.

exchanges & returns (not applicable to sale items)

      1. If you wish to exchange or return an item, please read the following terms and contact us to advise that you intend to return or exchange a product so we can authorise the return/exchange.

      2. Sale items are not eligible for return/refund or exchange.  Please choose carefully, consult the size guide and contact us  first should you have any sizing questions before making a purchase

      3. To be eligible for return or exchange, items must be returned no longer than 10 business days after you receive them, be returned unwashed, unworn and all tags attached (no exceptions) and must be returned in the original packaging they were received. Items which are in any way marked, soiled, damaged or in any way altered (including perfume and pet hair) will not be accepted for return or exchange.
      4. Please note that in accordance with health regulations, foundling is unable to exchange or accept a change of mind return on pierced earrings.

All returns will be processed within five to seven business days of receiving your parcel. Please return using registered mail as we cannot accept responsibility for an iterm until it has been received.

lost or damaged goods

If your order is lost or damaged in transit, please contact us within 10 working days of placing your order so that we may assist you. Please note that whilst every effort is made to assist our customers and proof of our having lodged the article is always available, we cannot take responsibility for items lost or misplaced by Australia Post.

returns policy - something was wrong

If you believe that your purchase has a fault, please contact us with your invoice number and the details of the fault and we will provide you with details about how to return the item. Shipping and handling charges are only refundable on faulty items. Please be aware it is at the discretion of the company to deem an item faulty. Please note we do not take responsibility for damage or breakage caused by poor treatment of product or owner neglect.

Depending on the individual circumstances of the return, foundling notify you and offer a replacement, a refund or an exchange at their discretion.

we ship just about everywhere

Foundling can send your international order to the following countries via Australia Post international e parcel services....Belgium – Canada – China – Croatia – Denmark – Estonia – France – Germany - Hong Kong - Hungary - Ireland – Israel - Japan - Korea, Republic of (South Korea) - Lithuania – Malaysia – Malta – Netherlands - New Zealand – Poland – Portugal – Singapore – Slovenia – Spain – Sweden – UK & the USA. And if you need it super quick, we can also send your parcel via international courier. If your country is not listed in our International Shipping zones at checkout, please contact us and we will happily advise you on international delivery costs and timings based on your particular order and postage preference. International customers may return non sale items within the specified period (to reach us no longer than 14 days from having received it). Please note that applicable postage charges are not refundable. Please note that international shipments may be subject to local duty/customs/taxes which are the sole responsibility of the purchaser.

payment & security

You are welcome to use either your credit card, Afterpay or Paypal when you purchase from Foundling's website. Either way, rest assured - you’re using payment platforms constructed and administered by Paypal the world’s most trusted online payment platform or Shopify's (Certified level 1 PCI DSS) compliant gateway – offering the highest security rating for credit card transactions. Our site’s online commerce transactions are fully encrypted and afforded the same buyer protection that Paypal and Shopify offer all global e-commerce transactions. Oh...and we’re not good sharers when it comes to your details..cold calling leaves us cold so we respect your privacy.

stockists

We have a small selection of favourite stockists around Australia who love our products as much as we do. If you’d like to find a stockist close to you, please contact us , let us know what it is you are chasing and we’ll do our best to track one down.

wholesale enquiries

If you interested in stocking from the Foundling range, we’d love to hear from you, please contact us.

privacy policy

Your privacy is important to us. We are committed to protecting your information which will not be shared or otherwise disclosed to any other third party or site.

Our site and your transaction is protected by Secure Socket Layer encryption and your details are not retained by or accessible to Foundling.

If you choose to become a member of our mailing list, we may occasionally update you on our latest products, and promotions. If you wish to be removed from our member's list, please contact us.

 GDPR compliance: We updated our Privacy Policy to comply with requirements of General Data Protection Regulation (GDPR) which is the European Union data protection law that goes into effect May 25, 2018.

By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.