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privacy policy

Your privacy is important to us.  We are committed to protecting your information which will not be shared or otherwise disclosed to any other third party or site. Our site and your transaction is protected by Secure Socket Layer encryption and your details are not retained by or accessible to Foundling. If you choose to become a member of our mailing list, we may occasionally update you on our latest products, and promotions.  If you wish to be removed from our member's list, please contact customerservice@foundling.com.au

GDPR compliance: We updated our Privacy Policy to comply with requirements of General Data Protection Regulation (GDPR) which is the European Union data protection law that goes into effect May 25, 2018

By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.

shipping & returns

delivery

tracking your order

lost or damaged goods

yes we ship just about everywhere

returns policy - something was wrong

exchange & returns procedure T&C's

faulty - returns refund policy

exchange or change of mind refund (not applicable to sale items)

procedure for exchange or refund

any questions...need help? 

sizing

We’d say our sizing is pretty typical..but not many of us are typical, so we’ve included a comprehensive size guide on each garment in our collection...simply scroll through the pics to find the key measurements of each style and if you’re still not sure, let us know by contacting us and we’d be happy to help.

wholesale enquiries

If you interested in stocking from the Foundling range, we’d love to hear from you, so please email us and we'd be happy to send you out our latest Lookbook, Wholesale Guide or just have a chat..

payment & security

You are welcome to use either your credit card or Paypal when you purchase from Foundling's website. Either way, rest assured - you’re using payment platforms constructed and administered by Paypal the world’s most trusted online payment platform or Shopify's (Certified level 1 PCI DSS) compliant gateway – offering the highest security rating for credit card transactions. Our site’s online commerce transactions are fully encrypted and afforded the same buyer protection that Paypal and Shopify offer all global e-commerce transactions. Oh...and we’re not good sharers when it comes to your details..cold calling leaves us cold so we respect your privacy.

stockists

We have a small selection of favourite stockists around Australia who love our products as much as we do. If you’d like to find a stockist close to you, please email us and we’ll do our best to track one down.